Shipping Information & Returns

Shipping

All orders are wrapped and dispatched on the same or next working day from our shop in Brighton, UK.

We can add a personal message to your parcel if you wish - simply add your words in the comments box when you add the product to your cart.

We send our parcels using Royal Mail 1st or 2nd Class.

First class takes 1-2 days and Second class takes 2-3 days, but this is a guide only and can vary depending on your location and the time of year. 

We can arrange Next Day Delivery via Royal Mail if you would like it guaranteed the day after dispatch - please contact us to arrange this. The price is approximately £8.50.

Orders in Brighton & Hove will be delivered using a zero emissions eCargo bike courier and are delivered on the same day as dispatch.

 

International deliveries are sent using economy post with a tracking number, which we will send you at the time of dispatch.

Some extra charges might be incurred by the recipient outside of the UK which we are unable to take responsibility for.  

Packaging

We constantly strive to minimise our impact on the environment and the majority of parcels we send are using 100% recycled packaging. As a consequence, some may be in less than 'perfect' boxes!  We are aiming for for zero plastic waste, so if there is bubble wrap in your packaging, we have deemed it essential to avoid breakage.

Payment

If you place your order via our website the payment is processed by Paypal which accepts all major credit cards: VISA, MasterCard, Visa Delta, Solo, American Express and Maestro debit cards.

If you prefer, you can pay over the phone, which you can do by contacting us between 11am & 5pm Monday to Sunday on 01273 697275.  An alternative way of contacting us is via e-mail; shop@lbb.me.uk

 

Returns

Excellent customer service is at the heart of what we do and we are passionate about the products we sell. If for any reason you are not 100% satisfied, please get in touch as soon as possible and we will try to make it right.  

If you are unhappy when you receive your order, please contact Little Beach Boutique within 2 weeks of receiving it to discuss the issue.  We will ask you to return it to us and endeavour to replace the order to your exact requirements. If you are still unhappy with the product, we will issue a refund for the item upon receiving the product in brand new condition.

Please note, we are unable to offer exchanges or refunds on jewellery for hygiene purposes.

If your order arrives broken or damaged, please notify us immediately.  We will ask you to return it to and we will replace it or issue a refund.

Please contact me with any questions at shop@lbb.me.uk 

 

 

Thanks

 

Suzanne and the Team

Little Beach Boutique